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FAQs

FREQUENTLY ASKED QUESTIONS


WHAT IS DAILY GRIND? 

We are a local streetwear brand from Manila, Philippines.


WHAT PRODUCTS DO YOU OFFER? 

We offer apparel and accessories ranging from shirts, hoodies, bags, caps, stickers, pins, and more.


WHERE IS YOUR OFFICE LOCATED? 

Find us at 2631 JMJ Residenza Bldg. Suez & Zapote, Sta. Cruz Makati City!


Customer service is available from Monday to Friday from 10 AM to 6 PM.

Call or Message us at 0922 853 3772


For project proposals or business partnerships, kindly forward them to mon@teammanila.com


 

WHERE CAN I FOLLOW YOU ON SOCIAL MEDIA? 

Like us on http://facebook.com/dailygrindclothing

Follow us on http://instagram.com/dailygrindclothing.


PRODUCTS 


HOW MUCH ARE YOUR PRODUCTS? 

Our shirts range from PHP 695.00 to PHP 795.00. 

Our long sleeves and jackets range from PHP 995.00 to PHP 1,795.00. 

Our bags range from PHP 495.00 to PHP 1,895.00. 

Our hats range from PHP 695.00 to PHP 795.00. 

Our aprons cost PHP 695.00


WHAT PRODUCTS ARE AVAILABLE? 

Visit our official website at https://dailygrindstore.com or you can also check us out at Suez & Zapote, Lazada or Shopee for the available designs, colorways, and sizes.


WHEN DO YOU RELEASE NEW COLLECTIONS? 

We release a new collection every 2 months.


WHAT BRANDS DO YOU SELL AT SUEZ & ZAPOTE?

Daily Grind, DG Kids, Team Manila and Tiny Manila.

PLACING AN ORDER


HOW CAN I BUY YOUR PRODUCTS? 

Visit http://dailygrindstore.com and browse through our products. 

  • When you have found the item you like, choose your preferred size (if available) and click 'Add to Cart'. 
  • When you are done shopping, click 'View Cart' to see all items before proceeding to 'Checkout'.  
  • Fill in the necessary payment and shipping details. 

For payment confirmations, send a screenshot or a photo of the deposit slip to: orders@dailygrindstore.com.


Once your order has been processed, a tracking number will be emailed to you wherein you can track using J&T Express for local orders and DHL for international orders. 


Kindly wait for your order to arrive at your doorstep. Once you have received your order, tag us in your posts to be featured!



STORES


WHERE CAN I BUY DAILY GRIND PRODUCTS?

Online Store: https://dailygrindstore.com

Lazada: https://lazada.com.ph/shop/teammanila

Shopee: https://shopee.ph/teammanila


Main Branches 


Suez and Zapote 

Visit: 2631 Suez Street corner Zapote Street, Makati City 1205 

Map: http://ow.ly/jeBt50ujRfT

Call: +63 02 5551685. 

Open: Monday through Friday from 10 AM to 7 PM, Saturday from 10 AM to 4 PM.

Closed: Sundays and Holidays


Facebook:/Suezandzapote 

Instagram: @suezandzapote

 

DO YOU HAVE PHYSICAL STORES OUTSIDE THE PHILIPPINES? 

No, we currently do not have official partner resellers outside the country.

For orders outside the Philippines, you may buy via https://dailygrindstore.com.


PAYMENT

 

HOW CAN I PAY FOR MY ORDER? 

Daily Grind Online Store accepts 

  • Cash on Delivery (Metro Manila only, extra charge applies), 
  • BPI Bank Transfer
  • PayMongo

For payment confirmations, send a screenshot or a photo of the deposit slip to: orders@dailygrindstore.com


Lazada accepts 

  • Cash on Delivery, 
  • Credit/Debit Card (American Express, Mastercard, Visa, and JCB)
  • GCash

Suez and Zapote accepts 

  • Cash 
  • Credit/Debit Card (American Express, Mastercard, Visa, JCB, and Discover)

     

    SHIPPING & DELIVERY (DAILY GRIND STORE) 


    HOW MUCH ARE YOUR SHIPPING FEES?

    Metro Manila: PHP 100.00

    Provincial: PHP 199.00

     

    WHAT SHIPPING COURIERS DO YOU USE? 

    For orders within the Philippines, we ship via J&T Express. 

    For orders outside the Philippines, we ship via DHL.

     

    HOW LONG WILL IT TAKE TO GET MY ORDER? 

    For orders within Metro Manila: Delivery lead time of 2-5 days. 

    For orders outside Metro Manila but within the Philippines: Delivery lead time of 4-7 days. 

    For orders outside the Philippines: Delivery lead time of 7 days to 1 month.


    HOW CAN I TRACK THE STATUS OF MY ORDER? 

    A tracking number will be sent to you via the email you indicated when buying. If you haven't received a tracking number, it means your order is still being processed by our system.

    If you have any concerns or inquiries regarding your order, kindly email orders@dailygrindstore.com


     

    RETURN & EXCHANGE POLICY 

    We guarantee that your order arrives at your doorstep in its best condition.


    I BOUGHT VIA THE DAILY GRIND STORE BUT MY ORDER IS DAMAGED/DEFECTIVE/INCORRECT, CAN I HAVE IT REPLACED? 

    Yes, we would gladly replace damaged, defective, or incorrect items given to you. Please contact us within 7 days upon receiving the item.

    We apologize and we would like to make things right by replacing it with free shipping. 

    Please forward your concern including photo proof and order number to orders@dailygrindstore.com

     

    Please note that we strictly follow a No Refund policy.

    Please email your concern and order number to orders@dailygrindstore.com

     

     

    I BOUGHT AT SUEZ & ZAPOTE STORE BUT MY ORDER IS DAMAGED/ DEFECTIVE/INCORRECT, CAN HAVE IT REPLACED? 

    No, store bought items cannot be replaced anymore as you had the opportunity to check the item first hand before buying. Please make sure to check on the items before paying at the cashier.


    I BOUGHT AT SUEZ & ZAPOTE STORE, BUT I WANT A DIFFERENT DESIGN/ COLORWAY/SIZE/PRODUCT, CAN HAVE IT EXCHANGED? 

    Yes, we accept return and exchange of products within 7 days upon receiving the item given that it is in good condition: 

    • Original tag still attached 
    • Unwashed and unused 
    • Free of stains, make-up, deodorant, and the likes

    For replacement items with a lower value, no change will be given. For replacement items with a higher value, you will have to pay the remaining balance. 

    Visit us so we may handle your concern. 

     

    PARTNERSHIP

    I'M INTERESTED TO RESELL YOUR PRODUCTS. HOW DOES THE PROCESS GO? 

    Thanks for your interest in becoming one of our resellers. We have been looking for partners to help us share the brand and cater to our market. Please read the important notes below before filling out the form that is at the end of this message.


    As our reseller, you would be entitled to a discount based on the Suggested Retail Price (SRP) of each merchandise. This would depend on the minimum quantity you will order from us and the designs to be selected from our line list which is on a per season basis. We have packages for the Minimum Outright Purchase of T-shirts:


    On accessories and other products, the discount will vary. We will reflect this on the line list we will send every season. We will assist you with the marketing materials needed to help you sell the products. This includes posting on our website and social media pages about our official partner resellers, distributors stores, locations.


    Your application will be under review once you filled up the form. Once we have selected resellers, we will be sending you a draft contract for you to review the terms. If they are agreeable to you, we can then sign the contract and proceed to sending you the line list for your selection of items.


    If you're still interested to apply, please fill out this form: https://dailygrindstore.com/wholesale/ and we'll get back to you as soon as possible.

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